Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“I WAS VERY IMPRESSED WITH THE SURGERY CENTER. ALL STAFF ACTED VERY PROFESSIONAL AND COURTEOUS. SOME HAD A GOOD SENSE OF HUMOR. I’M PLANNING TO HAVE THE SAME PROCEDURE ON MY RIGHT EYE IN A FEW WEEKS. MANY THANX TO ALL THAT HELPED IN MY PAST PROCEDURE.”
“I HAD NOTHING BUT GOOD EXPERIENCES AND I THANK ALL THE STAFF AND DR. ROSE FOR GETTING ME THROUGH THE PROCEDURE AS QUICKLY, PAINLESSLY, AND EFFICIENTLY AS THEY DID.. THANK YOU! I AM READY FOR MY LEFT EYE.”
“Excellent, clean courteous, staff. Customer service a 10. Would highly recommend this facility. Wonderful staff.”
“All the staff were very friendly and provided the best comfort in making me feel as though they were caring for their own family. Both the anesthesiologist and my nurse (*Jo) were very informative and comforting.”
“I was very impressed with the whole experience. I could not have been more satisfied with the whole procedures, facility doctors, nurses and aides. “
“I would like to take this opportunity to thank the staff for making me feel comfortable and showed that they were concerned about my well-being. I also like the fact that someone took to time to call me during the evening to check up on me.”
“Everyone at the Milford facility was helpful, cheerful, informative, caring, and professional. Yes, they asked to confirm which eye was to be operated on at least 7 or 8 times (as well as it being in writing), but I was “warned” about this and understood it to be a little bit of overkill in order to have zero mistakes.”
“I would recommend this facility to everyone. The staff was super nice and made the day pleasant.”
“Everyone with whom I came into contact was pleasant, helpful, courteous, and beyond any expectations I may have had.”
“I had an excellent experience and am anticipating having my other eye done at the eye center!”
“Everything went great. The doctor and all the people that helped her were the best'”
“I was very impressed with the top notch facility and it’s staff. I feet very comfortable with them all.”
“Everyone at the facility treated me with respect and did what was necessary to make me as comfortable as possible.”