Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2022, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 87% and 84% respectively.
“I was extremely impressed with the cleanliness of the facility, the knowledge of the personnel and the kindness and politeness I was treated with.”
“I was treated with respect. The staff showed their expertise at all times. I was impressed by their high level of efficiency and intelligence and availability to meet patients’ concerns. I liked the atmosphere throughout the facility and I have praised the surgical center and its staff to many other people…most of whom are my age and expecting to have cataract surgery sooner or later.”
“It was the best surgical/medical experience I have ever had. The staff was extremely responsive, friendly, and put everyone at ease. Everyone was very efficient & good at their jobs. I felt like a person, not just a patient.”
“All was excellent highly recommend – special thanks to nursing staff all were exceptional – one held my hand throughout the procedure – this was my first experience for eye surgery – best experience! “
“I was very impressed with the care I received. All those that assisted me before & after the procedure showed professionalism and care for me as a person and as a patient. All worked hard and helped to make the procedure run smoothly. Great workers!”